Frequently Asked Questions
Everything you need to know about your Ziliah beauty experience.
Are Ziliah products cruelty-free?
Yes, we are committed to ethical beauty. All Ziliah products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
Yes, Ziliah ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend checking the ingredient list on the product page and performing a patch test before full application.