Returns & Exchanges

At Ziliah, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original, unopened condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack with Care

  Place the unused items in their original packaging, ensuring they are securely padded to prevent damage during transit back to our warehouse.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location using the provided label; we recommend keeping your tracking receipt for peace of mind.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.